Liquidity Services

Help / F.A.Q's
Please use the links below to navigate to the required help topic.
Getting Started
Why Do I Need To Register? How Do I Register? What do I do if I experience a problem with registration? Does my password ever expire? What should I do if I forget my user ID and / or password? How do I change my user ID? What are your Terms and Conditions? Email Help
Ways to Purchase
How can I purchase from Liquidity Services? What is a Sealed Bid Sales Event? What is an Open Internet Auction? What is a Fixed Price Sale? What is the Special Sales - Sales Catalogue? What is Special Sales - Search our Stock? How do I purchase Items from the Sales Catalogue and/or from the Search our Stock facility?
Email Alerts
What are Email Alerts? How do I receive Email Alerts? What does "Pending Verification" mean? I've lost my verification email, what should I do? How do I change my Mailing Subscriptions? My email address has changed - how do I update it for 'Email Alerts'? What are twice yearly subscription confirmations? I signed up for Email Alerts but haven't received any. What should I do? How do I unsubscribe from Email Alerts?
Finding Items
What are the sources of the goods for sale? How do I find items for sale?
Viewing Items
What if I have questions about a specific item? How can I find out where the merchandise is located? Can I physically inspect the items up for sale? How do I contact the sales Event location? What do the condition codes mean? Do you provide photos of lots?
Bidding in an Auction
How do I bid in a Sealed Bid Sales Event or Open Internet Auction? How can I keep track of the Lots I am bidding on? Is there a minimum bid? What is the minimum bid increment you will accept? Can I use Proxy Bidding? I keep losing... Can I bid more than the lowest amount? Why does my bid show a bid range? Can I cancel a bid? Who am I bidding against? How do I know when I have been outbid? Do you advise me by email if I am outbid? Why does the Sales Event closing time in an Open Internet Auction get extended when it is about to close? How do I know if I have won a lot and how will I be notified? What charges in addition to the bid amount will I incur? How will the winner be determined in the event of a tie? Will the winning bids be published after the sale has closed?
Payment & Collection of Purchased Items
When do I have to pay for goods that I have won? How do I receive an invoice? What is the Buyer�s Premium? What methods of payment do you accept? Can I pay cash when I collect the Lots I have won? What currencies do you accept? How do I check the status of my payment? Is there a penalty if I don't make my payment on time? Who is responsible for shipping and / or shipping costs? How do I arrange for collection of goods? Can Liquidity Services help me arrange for packing/shipping of my purchase? Do I need an export license? Do I need to supply Liquidity Services with a copy of export paperwork? Will VAT be charged in the case of international transactions?
Other Questions
How do I contact Liquidity Services with other questions? How do I file a dispute?