Full payment must be received within 3 working days of the successful bidder email date/time.

For further details see also the response to “How do I receive an invoice”?

You will be sent email notification of the amounts and payment requirements in a 'Winning Bidder Email' email.

When payment has been cleared, you will be informed by email with ‘Thank you for your payment’ in the subject line, there will also be a link to the My Account section where your invoice can be found, by clicking on the 'Invoice' tab. It will have changed status to ‘paid’, and include the unique payment code. The invoice will show your winning bid amount, the Buyer’s Premium (if applicable) and any applicable taxes, together with a Waiver and Release form to enable collection.

Other forms available in My Account are the End-User Certificate and Authorisation to Collect for use where equipment requires an Export License or when sending a third party for collection.

A Buyer's Premium is a standard auctioneering fee that helps cover the cost associated with sourcing products, marketing auctions, running the marketplace and managing services such as payment collection, fulfillment, shipping and inspection. Unless otherwise stated in the auction, our standard Buyer's Premium is 5% of the final bid price.

Accepted methods of payment are wire transfer (BACS, URGENT SWIFT), banker's draft or company cheque.

No. It is not Liquidity Services policy to accept cash payment.

Payment can only be made as specified in the lot details.

Any changes in payment status can be viewed within the My Account section under the Invoices tab. You will also be advised by email whenever your payment in full has been received.

A cancellation fee is applied to any late payments. This fee is 25% of the outstanding purchase price (or minimum 100 GBP) as liquidated damages for breach of contract.

If we do not receive the funds or payment within the specified timeframe, your transaction can be cancelled and your account suspended.

All goods are sold Ex Works, 'As Is', 'Where Is'. The buyer is responsible for all shipping costs including duties and taxes for international shipments.
Occasionally, Liquidity Services will agree to deliver items for an additional charge. Please see Delivery Information for more details.

You can collect the items yourself, arrange for a third party to collect them or, in some circumstances, we can delivery them for you.
Please see our Delivery Information for further details. If you or a third party are collecting, you will need to contact Liquidity Services in order to make an appointment for collection..

For your convenience, Liquidity Services has supplied a list of shipping options.

For UK enquiries:

Local and/or national shipments:

• Birch Transport (Contact: Mrs Anne Birch) Tel: +44 (0) 1889 271144 Based in Stafford
• McGarries Ltd (Contact: Mr Andy McGarrie ) Tel: +44 (0) 1902 791661 Based in Wolverhampton

International shipments:

• DFDS Transport (Contact: Mr Karsten Mortensen) Tel: +44 (0) 1827 871271 Based in Birmingham

If you have further questions you can telephone or email the Customer Service Helpdesk in the UK. For details please click the underlined link.  

Some items may be subject to export licensing restrictions imposed by UK or German authorities. The Buyer is responsible for compliance with all regulations, which may from time to time be imposed, and must provide copies of End User Certificates to Liquidity Services prior to the completion of a sale.

The End User Certificate is available under the Forms section of My Account, or from the Invoice Page.

Please see our Terms and Conditions and also the Department of Trade and Industry web site: http://www.dti.gov.uk/europeandtrade/strategic-export-control/help-advice/index.html

To fulfil Liquidity Services requirements with the UK Customs and Excise and/or the German tax authorities, the buyer must supply Liquidity Services with an "Export Certificate" before the material is collected. The declaration is available under the Forms section of My Account, or from the Invoice Page.

Only if an export licence is required the user must complete and return to Liquidity Services the “End User Certificate” which is also available in My Account and accompanying letter. Please note the letter should be printed on the end user or consignee’s official letter headed stationery.

For UK based sales please note:
In addition, after export, all buyers must provide Liquidity Services with a copy of the Airway bill or Bill of Lading, as appropriate.

VAT is charged as follows:

Only if an export license is required the user must complete and return to Liquidity Services the “End User Certificate” which is also available in My Account and accompanying letter. Please note the letter should be printed on the end user or consignee’s official letter headed stationery.

EU buyers with valid VAT no:		No VAT charge
EU buyers without valid VAT no:		Applicable VAT rate
EU Buyers registered in the same country as the Sale:		Applicable VAT rate.
Non EU buyers		No VAT charge

For all international transactions please note additionally:
If an EU buyer does not provide Liquidity Services with a copy of the corresponding proof of export (Airway bill or Bill of Lading) for sales taking place in the UK and Export Certificate - which can be downloaded in "My Account" the applicable VAT rate will be charged and an additional invoice will be raised to recover this amount.